Team Management in TapTrust: NFC Google Reviews Platform
Team management in TapTrust is a Business+ feature that lets you assign NFC smart profiles to individual team members, track their tap performance in real time, and collect Google reviews under each person's profile.
What is Team Management in TapTrust
Team management is a Business+ tier capability within TapTrust that enables businesses to distribute NFC profile cards to multiple staff members, each with their own tap analytics dashboard. When a customer taps a team member's NFC card, TapTrust captures the interaction, logs location data, and attributes the review submission to that specific person. This is particularly valuable for estate agents, mortgage brokers, restaurant teams, salon staff, gym trainers, and retail workers who want individual performance tracking alongside company-wide lead capture. As of June 2026, team management integrates with TapTrust's CRM export feature, so you can segment leads by team member and measure which staff drive the most verified Google reviews.
How Team Member Profiles Work
Each team member receives their own NFC smart profile within the TapTrust account. When a customer taps that card on their phone, the profile loads instantly with the team member's contact details, photo, and business information. Alongside the smart profile, a Google review prompt appears, encouraging the customer to leave a verified review. The team member's tap analytics populate in real time, showing location of the tap, time, and whether a review was left. You can view aggregated team performance across your Business+ dashboard or drill into individual contributors to see who is generating the most leads and reviews.
Tap Analytics and Lead Attribution
TapTrust's real time analytics engine tracks every tap on a team member's NFC card, including geographic location and device type. This data feeds into your Business+ dashboard, where you can see which team members are most active and which locations or events generate the highest tap volume. Lead capture forms on every tap mean you also collect contact details from customers who engage with each card. When you export leads via CSV through CRM export, you can filter by team member, making it simple to route follow-ups or credit conversions to the right person.
Custom Domain and White Label Options
Business+ and Enterprise tiers unlock custom domain support, allowing you to brand the review collection page with your own domain instead of a generic TapTrust URL. Enterprise tier goes further with full white label capability, meaning the entire platform appears under your brand. For larger teams, this is critical: customers see your branding throughout the tap experience, not TapTrust's, reinforcing your company identity. When combined with team management, white label lets each team member represent your business consistently while you retain full control over analytics, reviews, and lead data.
Who Benefits from TapTrust Team Management
Any business with multiple client-facing staff benefits from team management in TapTrust. Estate agents use it to assign cards to each agent and track who closes the most deal-stage leads. Mortgage brokers assign profiles to loan officers and monitor review accumulation by advisor. Restaurants distribute cards to servers or management to collect reviews and track foot traffic by shift. Salons assign cards to stylists so each professional builds their own verified review base. Gyms give cards to personal trainers to gather client testimonials. Retailers use team profiles to measure staff performance on lead capture. The shared thread: you need to know who drove the tap, and you want reviews attributed correctly.
Add team management to your NFC review strategy today.
Frequently asked questions
What tier of TapTrust includes team management
Team management is exclusive to Business+ and Enterprise plans. Free, Plus, and Pro tiers do not include team features; they are designed for individuals or single-profile use.
Can I assign the same NFC card to multiple team members
No. Each NFC card is linked to one profile within your TapTrust account. To track separate team members, you assign each person their own profile and corresponding NFC card or tag.
How do I view one team member's tap analytics
Log in to your Business+ dashboard, navigate to the Analytics section, and filter by the specific team member's profile. You'll see their tap count, locations, and review submissions in real time.
Can I export leads by team member
Yes. Business+ includes CRM CSV export, which lets you filter leads by the team member's profile before download, making it easy to route follow ups.
Does team management work with white label
Yes. Enterprise tier combines white label branding with team management, so each team member's profile appears under your brand while you retain central control of all team analytics.
What is the difference between Business+ and Pro tier for teams
Pro tier has no team management feature and supports only up to 5 individual profiles. Business+ adds team management, CRM export, and custom domain, purpose built for multi-person businesses.