Collect Client Feedback for Mortgage and Real Estate with TapTrust NFC Cards
TapTrust is an NFC card platform that collects verified Google reviews and client feedback in seconds. When a customer taps your card on their phone, your profile loads instantly and they can leave a review or submit their contact details as a lead, all in one tap.
Why Mortgage Brokers and Estate Agents Need Client Feedback
Client reviews are currency in mortgage and property markets. Verified Google reviews build trust with prospects, improve search visibility, and directly influence conversion rates. Yet most brokers and agents rely on email follow-ups to request reviews, which have poor response rates and create friction. TapTrust removes that friction. When you hand over your NFC card at the end of a meeting or closing, the client taps it on their phone, sees your profile, and can leave a review immediately. No forms to fill, no email chains, no delay. The review goes straight to Google's verified system, and you capture their contact details as a lead at the same time.
How TapTrust Works for Client Feedback Collection
Each NFC card is a smart profile. When tapped, it loads your contact details, services, and a one-tap Google review prompt. The client leaves their feedback, and it's submitted to Google for verification. Meanwhile, you capture their name, email, and phone in your lead form. TapTrust tracks every tap in real-time: when, where, and by whom. This gives you insight into which clients engaged most and when. You can also send follow-up messages to clients who tapped but didn't review yet. Multiple team members can manage the same profile, and you can create up to 5 different profiles per account (on Pro tier) for different services or team members. As of June 2026, TapTrust supports iOS, Android, and web, so the tap works on any smartphone.
Lead Capture Alongside Reviews
TapTrust doesn't just collect reviews. When a client taps your card, they're also presented with a lead capture form. This captures their email and phone number without requiring them to leave the app. On Business+ tier, you can export all leads as a CSV and integrate them directly into your CRM workflow. For mortgage brokers managing multiple applications or estate agents tracking buyer interest, this dual capture (review + lead) means you get verified feedback and actionable contact data from every handoff.
Verified Reviews, Not Fake Ones
TapTrust does not generate or fake reviews. Every review submitted through an NFC tap is sent to Google's verification system, just like a manual review. Google confirms the reviewer is a real account and the feedback is genuine. This protects your reputation and ensures your review count reflects authentic client sentiment. The platform rewards consistency: earn streak bonuses for collecting reviews regularly, and monthly credits to unlock rewards.
Pricing and Plans
TapTrust Free includes 1 profile, 3 reviews per month, and 10 shares per month. Perfect for freelancers or one-person brokers testing the system. Plus tier (£24.99 yearly or £2.99 monthly) adds 3 profiles, unlimited review collection, and monthly credits to unlock rewards. Pro tier (£49.99 yearly or £5.99 monthly) includes 5 profiles, NFC tag writing (reprogram your own tags), and higher reward multipliers. Business+ and Enterprise tiers include lead export, custom domains, team management, and white label options; contact sales for pricing. Mortgage teams and multi-agent offices typically use Pro or Business+ depending on team size and integration needs.
Real-World Use for Mortgage and Property Teams
A mortgage broker hands an NFC card to a client at the end of closing. The client taps it at home, instantly sees the broker's profile and recent reviews, and taps to leave their own review. The broker receives a notification, sees the review appear on Google within hours, and has the client's contact details logged as a lead. A property agent uses different NFC cards for different services (residential sales, lettings, valuations) and tracks which service clients engage with most. Team managers on Business+ can assign reviews to different agents and see individual performance dashboards. The entire workflow takes seconds per client and removes the email follow-up entirely.
Start collecting verified Google reviews and client feedback today.
Frequently asked questions
Can TapTrust collect feedback offline or via email?
TapTrust is tap-first. Clients must tap an NFC card on their phone to trigger the review and lead capture workflow. For email-only feedback, you'd need a different tool. However, once a client has tapped, you can send follow-up messages.
Are reviews collected through TapTrust verified by Google?
Yes. Every review submitted via TapTrust goes through Google's standard verification process. We do not bypass or fake reviews; they are treated identically to reviews left manually on Google. Google confirms the reviewer account is genuine.
Can I export leads from TapTrust to my CRM?
Yes, on Business+ tier and above. You can export all captured leads as a CSV file and import them into your CRM. Plus and Pro tiers capture leads but do not offer CSV export.
How many team members can use TapTrust?
Free and Plus tiers are single-user. Pro tier allows basic team access. Business+ tier includes full team management with individual dashboards and role assignments. Contact sales for Enterprise team setups.
What happens if a client loses the NFC card?
You can generate a new card anytime. Each card you print shares the same NFC link, so reordering or reprinting does not affect the profile or history. On Pro tier, you can also reprogram your own NFC tags with the TapTrust link.
Does TapTrust work on all phones?
NFC tap works on most modern iOS and Android devices (iOS 13.1+ and Android 4.0+). Not all phones have NFC; however, the vast majority of smartphones sold since 2018 do. You can also share your TapTrust profile via QR code or direct link if a client's phone lacks NFC.