Auto-route bug reports from app store reviews to Jira
Monitr by MRVL watches your App Store and Google Play reviews, classifies each mention as a bug report or feature request using machine learning, and sends bug reports directly to Jira on a schedule you define. As of June 2026, this is the fastest way to close the gap between user-reported crashes and your issue tracker.
How it works: review to Jira in minutes
Monitr ingests reviews from both App Store and Google Play every hour. When a new review arrives, it's classified as a bug report, feature request, crisis alert, positive feedback, or noise. Any signal marked as a bug automatically routes to your Jira workspace using custom routing rules you set once in the dashboard. You define which Jira project receives bugs, and whether they arrive as new issues, comments on existing ones, or in batches. No manual triage needed. Your team wakes up to a populated backlog, not an inbox full of review screenshots.
Classification happens automatically
Instead of reading every review yourself, Monitr uses machine learning to sort incoming signals into five categories: bug_report, feature_request, pr_crisis, positive_feedback, or noise. Bug reports are identified by language patterns common in crash reports, error descriptions, and performance complaints. This classification is immediate and consistent, so your routing rules catch the right tickets every time. You can fine-tune rules per app, per project, or per severity level. If a bug report mentions a specific feature or device, you can route it to a different Jira project than general crashes.
Set routing rules once, monitor across multiple apps
Monitr is built for app studios and SaaS teams managing more than one product. On the Studio plan (£99 per month), you monitor 5 apps and up to 5,000 mentions per month. Each app can have its own routing rules, so bugs from your iOS app go to one Jira project and bugs from your Android app go to another. The Pro tier covers 20 apps. Portfolio tier covers unlimited apps plus REST API access, so you can automate Jira workflows even further. Once your rules are in place, every new review is evaluated and routed automatically, 24 hours a day.
Crisis alerts and weekly digests
Beyond bug routing, Monitr sends crisis alerts every 15 minutes if it detects a spike in negative mentions or a pattern suggesting a widespread outage. These go to Slack or your chosen channel immediately. Meanwhile, a weekly digest email summarises what came in: total mentions, bug counts, feature requests, and emerging themes. This gives leadership visibility without overwhelming your Jira project with low-severity noise. You stay informed at every level, from tactical (Jira issues) to strategic (weekly summary).
Monitor reviews, Twitter, Reddit, and news at once
Monitr doesn't stop at app stores. It also watches mentions of your app on Twitter/X, Reddit, and Google News. All five sources are monitored simultaneously and classified by the same rules. If a bug report appears on Reddit or Twitter before it hits the App Store, your team sees it just as quickly and can route it to Jira using the same automation. Hourly correlation detection groups related signals into narratives, so if ten users tweet about the same crash and five leave App Store reviews, Monitr groups them together and sends one consolidated Jira ticket rather than fifteen separate ones.
Pricing and plans
Free tier covers 1 app and 50 mentions per month. Studio plan is £99 per month for 5 apps and 5,000 mentions. Pro is £299 per month for 20 apps and 50,000 mentions. Portfolio is £599 per month for unlimited apps, 200,000 mentions, and REST API access. All plans except Free include Jira routing. Upgrade anytime, no contract. Start free and scale as your app ecosystem grows.
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Frequently asked questions
Does Monitr create Jira tickets or just send notifications?
Monitr creates actual Jira issues automatically based on your routing rules. Each bug report can be sent as a new issue, added to an existing epic, or grouped in a batch before creation. You control the workflow.
Can I route different apps to different Jira projects?
Yes. You define routing rules per app, so App A bugs go to Project X, App B bugs go to Project Y, and feature requests go to a backlog project regardless of app. Rules are set once and run automatically.
How often does Monitr check for new reviews?
Monitr ingests reviews hourly. Bug reports are routed to Jira immediately upon classification, so your Jira board is typically updated within an hour of a review being published.
What counts as a bug report vs a feature request?
Machine learning classifies mentions based on language patterns. Crash reports, error messages, and performance complaints are tagged as bugs. Requests for new functionality or changes are tagged as feature requests. You can review and refine rules in the dashboard.
Does Monitr monitor Twitter and Reddit too, or just app stores?
Monitr monitors five sources: App Store reviews, Google Play reviews, Twitter/X mentions, Reddit posts, and Google News. All signals are classified and can be routed to Jira using the same rules.
What if I want API access to build custom integrations?
REST API access is included in the Portfolio plan (£599 per month), which also covers unlimited apps and 200,000 mentions. You can query classified signals and automate Jira workflows directly.