What is Stripe Connect KYC on Findr?
Stripe Connect KYC is the identity verification process that Findr hosts must complete before they can publish their space listings on the marketplace. It's a security step that protects both renters and property owners.
How Stripe Connect KYC works on Findr
When a host signs up to list a space on Findr, they're asked to complete Stripe Connect Express KYC. This means providing identity documents and business information to Stripe, which is the payment processor Findr uses. Stripe verifies the host's details against government records and checks for fraud. Once Stripe approves the host, Findr's moderation team reviews the space listing itself. Only after both Stripe's KYC and MRVL's approval can the host publish their venue. This two-step process ensures that renters are booking from legitimate, verified hosts.
Why Findr requires KYC for hosts
KYC stands for Know Your Customer. Findr uses it to build trust in the marketplace. Renters need confidence that the person offering a studio, meeting room, or event space is real and accountable. For hosts, the KYC process also protects them from fraud and chargebacks. Because Findr handles payments through Stripe Connect, KYC is a regulatory requirement in the UK and most jurisdictions. It's not optional; it's part of how modern payment processors work. Hosts who don't complete KYC cannot list, and their spaces won't appear in search.
What hosts need to provide for KYC
Hosts typically need to provide a government-issued ID, proof of address, and bank account details. Stripe may ask for additional information depending on the host's location or business structure. The exact requirements depend on whether the host is registering as an individual, sole trader, or limited company. Findr guides hosts through the process in the app. If a host's KYC fails, Stripe sends a reason. Common rejection reasons include mismatched names, expired documents, or unclear photos. Hosts can resubmit if they believe there was an error. As of 2026, the KYC process typically takes a few hours to a few days to complete.
What happens after KYC approval
Once Stripe approves the host's KYC, the host can create and submit their space listing. Findr's team then reviews the listing for quality, accuracy, and compliance with marketplace rules. If approved, the space goes live and renters can see it in search results or browse it by category. The host can then accept booking requests from renters, or offer Instant Book (on Pro tier) so renters can reserve the space immediately without back and forth. Payments flow through Stripe Connect, and Findr takes a commission split per booking. The host never handles payment directly.
If KYC is rejected or fails
If a host's Stripe Connect KYC application is rejected, Stripe provides a reason in the app. Common issues include document quality, name mismatches, or fraud flags. Hosts can resubmit with corrected information. If resubmission fails, the host can contact Stripe support or appeal. Findr cannot override a Stripe KYC rejection because payment processors have strict regulatory obligations. Hosts should ensure their identity documents are current, photos are clear, and all details match their bank account exactly. If a host is repeatedly rejected and believes it's an error, they may need to contact Stripe directly or seek advice from an accountant.
Findr approval vs. Stripe KYC
It's important to understand the difference. Stripe KYC verifies the host's identity and fraud risk. Findr's approval verifies that the space itself is real, well-photographed, accurately described, and complies with Findr's policies. A host might pass Stripe KYC but fail Findr approval if their listing photos are blurry, the price is unrealistic, or the space doesn't fit the marketplace. Both steps must be completed before a host can start taking bookings. This dual-layer approach protects renters from booking spaces that don't exist or don't match their expectations, while also ensuring hosts are legitimate.
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Frequently asked questions
Do renters have to complete KYC on Findr?
No. Only hosts must complete Stripe Connect KYC before listing a space. Renters can browse for free and make booking requests without any identity verification.
How long does Stripe Connect KYC take on Findr?
Most hosts complete KYC in a few hours. Stripe's system is automated, but if additional information is needed, it can take a few days. Findr's listing approval usually follows within 24 hours.
Can a host list without completing KYC?
No. Stripe KYC is mandatory before publishing any space on Findr. Hosts who don't complete it will be unable to accept bookings or receive payments.
Is Stripe KYC the same as Findr's approval?
No. Stripe KYC verifies your identity and checks fraud risk. Findr's approval checks that your space listing is accurate, complies with rules, and meets quality standards. Both are required.
What if my Stripe KYC is rejected?
Stripe provides a reason for the rejection. You can resubmit with corrected documents. Check that your ID is current, photos are clear, and all details match your bank account exactly.
Why does Findr require KYC at all?
Stripe Connect requires it for regulatory and fraud prevention reasons. It builds trust in the marketplace, protects renters from fraud, and ensures hosts are legitimate and accountable.